Google Apps: Connection to server failed with Exchange settings

Tech Supporton May 26th, 20112 Comments

Several of our clients use Google Apps and we have set up their iPhones to connect via the Exchange setting so that their Mail, Calendars and Contacts all sync. This has been working perfectly, but over the past day they started to get the dreaded error message:

Connection to the server failed.

Nothing had changed on our end, so I immediately thought it must be a Google problem. After some digging around, it turns out that it was indeed a problem with Google. For some reason (maybe the recent Google Apps upgrades), Google Sync was now turned off for their domain.

To turn this back on:

  1. Logon to your Google Apps administrator control panel
  2. Click on Settings in the menu bar
  3. Select Mobile under Services on the left
  4. Under Google Sync, make sure that that Turn on Google Sync is checked (ours was turned off)
  5. Click Save Changes at the bottom

That was it. Everything started working again after turning this back on.

If this does not work for you, also check to make sure that Google Sync is enabled under Organizations & Users -> Services in your control panel.

2 Responses to “Google Apps: Connection to server failed with Exchange settings”

  1. Armin says:

    THANK YOU!!! It would have taken Google three weeks to resolve this issue through their super slow customer support. You have some seriously good karma coming your way.

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